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Orders placed on NISANURBUTIK LTD can be delivered every day of the week. Delivery costs will vary depending on the service selected, where your item is coming from and its destination. Express delivery is available for the majority of destinations.Standard delivery are available in selected countries. When you're placing your order, the available delivery options for your destination will be displayed at checkout.
The delivery options for your destination are displayed at checkout. We require a signature for all orders, so delivery to PO Boxes, Army Post Office (APO) and Fleet Post Office (FPO) addresses is currently unavailable.
If you're placing your order from the locations below and it's above the following threshold, we also offer a lower delivery fee. In checkout, you'll see the lowest delivery price available for the items in your order.
If you’re placing your order from the locations below and it’s above the following thresholds, we offer free delivery.
Delivery times
Express delivery for most of Europe and the US: delivered within 2-4 days. Rest of the world: delivered within 7-15 days.
Standard delivery for selected countries: delivered within 7-30 days.
Delivery times are based on the time your package is sent and should only be used as a guide. NISANURBUTIK LTD cannot take responsibility for customs clearance delays or failed payments, though we'll try to minimise any potential delays.
Depending on your location, our orders can be delivered by different couriers like DHL, UPS, FedEx, TNT or DPD.
Changed your mind? No problem, some of our brands and partner boutiques allow order cancellations before the order is prepared.
How to cancel your order:
Go to Orders & Returns if you have an account, or if you placed an order as a guest, enter your guest order details here
Select the items you want to cancel and your reason for cancellation
We'll email you confirmation of your cancelled order
We can't cancel your order if your order has already been prepared — but we do offer a free returns service. For more information on cancelling and returning orders, visit our Return & Refunds Policy
If you've cancelled your order, you'll receive a full refund within 14 days, depending on your payment provider.
Made-to-order and customised items
Made-to-order and customised items can only be cancelled within 48 hours of placing your order. All you need to do is follow the steps above in your account.
After you’ve placed an order, we’ll email you with all the details. Our brands and partner boutiques have 2 business days to process your order. Once your order is sent, you’ll receive an email with the tracking number. You can also track your order by heading to Orders & Returns in your account. If you've placed an order as a guest and want to track your order, enter your guest order details here
Depending on your location and selected delivery method, it can take 7 – 30 business days for your package to arrive. We always aim to deliver your package within the time specified, but sometimes there may be delays due to customs clearance or failed payments.
If you've shopped items from multiple locations, you may receive more than one package.
Due to the nature of made-to-order and customised items, manufacturing lead times may vary as your item is created specifically for you. For more information on manufacturing times, visit the product information page.
